Downgrade a Loop paying subscription
Downgrading is straightforward regardless of payment method:
- Update the subscription in Stripe by changing the product to the lower tier
- No action is needed in Loop as Loop will charge for the new invoice amount
This works the same whether the customer pays with fiat or crypto, as you're simply modifying the existing Stripe subscription.
When invoicing immediately for a downgrade, the customer might be owed a credit, which is added to their credit balance to be applied to future invoices. These future invoices may be for $0. Loop does not display $0 invoices on the company dashboard however on the customer portal we will show the $0 invoice.
Once the customer has an invoice that is greater than $1, Loop will process the payment. The $1 threshold is a Stripe limitation, Stripe will not bill for an invoice less than $1 and will roll the amount over to the next month until the bill is at least $1.
Updated about 6 hours ago