Subscriptions can be cancelled one of three ways:

1. On Loop's customer portal
2. Via Loop's PATCH agreement endpoints
3. Auto-cancelled when a due invoice is past due
4. Via Stripe (see Stripe specific section)

Please note, Stripe does not allow merchants to use it's customer portal for payments that happen on chain.

Cancellation date

When a customer cancels via Loop, either on our customer portal or via our APIs, the subscription will be set to "cancel at the end of period" in Stripe. This allows the subscription to complete the duration of time the customer has already paid for.

Events

Loop will emit ScheduleAgreementCancel event when the cancellation has been scheduled and a AgreementCancelled event when the cancellation occurs at the end of the billing period.

Users will receive an email notification confirming the requested cancelation and then on the cancelation date, confirming cancellation.

Reactivating

Merchants can reactivate subscriptions scheduled for cancellation by updating cancel_at_period_end to false on Stripe's APIs. You can reactivate the subscription at any time up to the end of the period.

Loop's customer portal cancellation

Payers can cancel subscription using Loop's Customer Portal. After cancelation, the subscription will be set to "cancel at the end of period" in Stripe. Following Stripe's logic, all future scheduled invoices will be cancelled but any currently due invoices will remain open.

Embed cancellation button

Companies can use the PATCH agreements endpoint, passing in the subscription's agreementID to cancel a subscription.

The agreementID can be retrieved by calling the GET agreements endpoint, passing in the externalSubscriptionId.

Cancelling via Stripe

Stripe provides steps and documentation on how to cancel a customer on their dashboard or via their APIs.

Auto-cancelled when a due invoice is past due

For all subscriptions, by default Loop will attempt to collect payment for 7 days past the due date. After 7 days of attempting, Loop will cancel the subscription in Loop and in Stripe and set the due invoice to uncollectable.

If Merchants wish, they can override this 7 day default and select the number of days they would like to attempt payment. To do this, please reach out to Loop directly and we will configure it for you.