Receipts & notifications
Companies can elect to have Loop automatically send several notifications and receipts.
| Subject line | Description |
|---|---|
entityName: Purchase | Sent when a payment confirms onchain |
Your upcoming payments with entityName | Sent on the Sunday before a payment is due Please note, this email will include all payments due for a given wallet across all the entities that wallet has payments due with. |
entityName: Upcoming payment issue | Sent 48 hours and then 24 hours before a payment is due to payers that do not have enough token balance or authorization for a successful payment. |
entityName: Missed payment | Sent 5 minutes after a payment is due but missed |
entityName: Cancellation Scheduled | Sent when a subscription is scheduled to be cancelled |
entityName: Cancellation confirmed | Sent when a subscription is cancelled |
For reminders to be sent, Loop must know about the payment at least 3 days prior to the billDate. If the payment is received less than 3 days prior, no notification will go out before the billDate, however, the miss payment notification will continue to go out 5 min after.
Draft payments
For companies using Loop's Stripe integration for subscriptions, Stripe only finalizes invoices 24 hours before they are due. As a result, Loop creates a draft invoice after the last invoice is paid with the expected next invoice amount. Throughout the month, Loop monitors the subscription details and updates the draft invoice as needed. Loop uses the details of this draft invoice for sending email reminders.
Email configurations
By default, all emails are on. If you would like all emails turned off, please contact Loop. We do not support sending only some emails at this time.
Just like payment links, companies can provide their logo for display. If no logo is on file, we will simply show the company name. If you'd like to add your logo, please contact Loop.
Example email
Updated about 1 month ago