Downgrade

When invoicing immediately for a downgrade, the customer might be owed a credit, which is added to their credit balance to be applied to future invoices. These future invoices may be for $0. Loop does not display $0 invoices on the company dashboard however on the customer portal we will show the $0 invoice.

Once the customer has an invoice that is greater than $1, Loop will process the payment. The $1 threshold is a Stripe limitation, Stripe will not bill for an invoice less than $1 and will roll the amount over to the next month until the bill is at least $1.