Skip to main content

​
Overview

Merchants using Loop’s Payments product (i.e. you are not using our Stripe integration), your customer and their subscription information lives outside of Loop. Loop only processes payments when you push a payment request to use in the form of a payin.
On February 13, 2026, Loop will stop processing all payments

​
What You Need to Do

To ensure uninterrupted service for your customers, you should:
  1. **Ensure you have no open **payinswith Loop - Verify all pending payments are resolved before the shutdown date. You can use the GET Payins endpoint to verify.
  2. Move your customers to another payment method - Proactively migrate customers to alternative payment options to prevent payment failures.
  3. (Strongly recommended) **Communicate to your customers to remove any approval they have given Loop to charge their wallet - **Only the end customer can remove this approval by setting the approval to 0.

​
Removing wallet approvals

Customers paying through Loop subscriptions have granted Loop an approval to charge their wallet. While Loop will not act on this authorization after February 13, 2026, we highly recommend that customers revoke or set this approval to 0 for security best practices. Below are two ways your customers can do this.

​
Option 1: Using the Manage Widget

If you are using Loop’s Manage Widget, customers can set their approvals to 0 directly through this widget. This is the simplest option if you have it integrated.

​
**Option 2: Using an public goods service **

If you are not using the manage widget, you can direct customers to use a freely available service like revoke.cash to remove the approval. To do this, you’ll need to provide them with the contract address, which can be found in the response to the Get Entity API call. Contract addresses are network specific. 
"contracts": [
    {
      "networkId": 1,
      "contractAddress": "0xdAC17F958D2ee523a2206206994597C13D831ec7"
    }
  ],

​
Option 3: Loop’s Customer Portal (Coming Soon)

We are working to allow customers to manage their approvals through Loop’s Customer Portal. Soon customers will be able to log in with the wallet they used to pay (their payment method) and set their approval to 0. To avoid missed payments and ensure a smooth transition:
  1. Notify customers early - Give customers advance notice about the payment method change
  2. Provide clear instructions - Direct customers to add a new payment method before disconnection
  3. Set a deadline - Request that customers update their payment method well before February 13, 2026
  4. Follow up - Send reminder communications to customers who haven’t yet migrated

​
Need Help?

If you have questions about migrating your customers, contact Loop support at [email protected].