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Important Update About Your Loop Payments

We’re excited to announce that Lead Bank is acquiring Loop Crypto. As we begin this next chapter, we’re thrilled to join forces with Lead to scale our work in stablecoin and crypto payments, unlocking far greater impact and reach.

Read the full announcement here.

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What This Means for You

As part of this transition, we’re winding down our current product. **If you are paying a recurring subscriptin with Loop, this will affect your payment. **On Feb 13, 2026, Loop will stop processing all payments. **To ensure you do not lose access to your subscription due to a missed payment, please updated your payment method. **
  1. Navigate to Loop’s Customer Portal
  2. Click the button to “Change your payment method”
  3. Add a new payment method (you must do this step even if there is already a payment method on file)
  4. Complete the payment method setup
  5. Loop will automatically disconnect once your new payment method is added
  6. Refresh the Customer Portal to see this change
**If you do not see a button to change your payment method or have any questions, please reach out to the merchant you are paying. **
After changing or disconnecting your payment method, we strongly recommend removing the approval you provided Loop. 
  1. Go to the Customer Portal and navigate to your subscription
  2. Set the approval amount to 0
Alternatively, you can use a service like revoke.cash to remove the approval. Important: Setting approval to 0 and disconnecting are separate steps. You need to do both.
  • Disconnect = removes Loop as your payment method for the subscription
  • Set approval to 0 = removes Loop’s authorization to access your crypto wallet

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FAQs

First, check that you are using the wallet and network that you used to pay for the subscription.If you still do not see your subscription, contact your merchant. They may have opted not to use Loop’s portal and will provide instructions on next steps.
You can cancel your subscription the same way you did before—either through Loop’s Customer Portal or by contacting your merchant directly.
If you see a “Change your payment method” link: You can download your invoices directly from that link.If you don’t see a payment method link: Contact your merchant for invoice access.For on-chain payments: All on-chain payments have a transaction hash. You can save the hash provided next to your confirmed payment as a record.
To fully remove Loop’s access to your crypto wallet:
  1. Add a new payment method (if you haven’t already)
  2. Set the approval/delegation to 0 on the Customer Portal
  3. Alternatively, use a service like revoke.cash to revoke the approval
This ensures Loop no longer has authorization to access your wallet.